For standard orders*, you can expect completion within 14 days upon receiving payment. Orders are often completed in less time, but ESP is a one-woman, two-hands operation and many variables can affect this timeline. Because of this, we ask that you please try to refrain from emailing us about your order until 14 days have passed.

*Rush orders available for those needing to ensure completion within 1-3 days.

All 35mm film is scanned on the Noritsu LS-600, rendering file sizes that are considered to be “large,” at around 6000×4000 pixels.

120 and mounted slides are scanned on an Epson V850.

How do I pay for my order?

If dropped off during hours, you can pay with cash or card. If mailed in or dropped off, you will be invoiced via Square upon our check-in process. This can be paid via card.

Payment is required before we complete your order.

How do you send my digital files?

All files are sent via WeTransfer. You should save these files as the downloading feature does expire after 3 months. Not seeing your files? Before you email us, please check spam! (If you’ve not used this free file sharing platform before, we have found that they sometimes end up there.)

What if my film is blank?

An in-store credit will be applied for all film that is blank. While we cannot give credit for the development, we can for the pre-paid scans. No work for us means no charge for you. We might recommend a workshop or repair if we suspect camera or user error.

Can you scan my negs if I processed at home?

Yep! Email us for pricing, but we typically charge $8 for scans of uncut rolls, and a little more if they are already cut and sleeved.

Do you offer hi-res files?

Our 35mm JPEG files are each approximately 6048 × 4011 but we are able to scan TIFF files at an additional cost per roll.

Do you offer rush orders?

We do most of the time! All B&W or C41 35mm is eligible for rush order. This means turnaround within 1-3 days as opposed to our normal times. We will close off these orders as needed and default to normal turnaround times. There is a $5 upcharge per roll for rush.

We do NOT offer rush on 120 film.

I don’t have a printer. Can I handwrite my order?

Absolutely! Just please include relevant info and avoid dropping an unlabeled roll.

How long are my negatives held?

We currently are only able to store negatives for 2 months. They will be discarded after that timeframe. Please note that this also applies to your accessories (spools, film holders, etc.)

If you do NOT plan on retrieving your negatives, please spare us the extra work! We currently do not charge to cut and store negatives, so we kindly ask that you consider what your personal system and abilities are when you make requests.

Can you leave my film uncut?

Yes! Special requests for film can be made anytime. Our standard for 35mm is to cut into sets of 6 and stored in a film-friendly envelope. 120 cuts will depend on format.

Uncut rolls will be wound back into a plastic canister for 35mm and back onto a spool for 120.

Can you develop souped film?

We are weirdly and proudly able to answer YES to this!!! But you must let us know which rolls are souped so that we do not taint entire batches of chemicals and thus ruin other folks’ film. Please be aware there may be additional wait times and charges for these orders.

I’d like my film developed with x developer at x minutes. Can you do this?

To ensure consistency and repeatability, we limit which chemicals are used and follow rigid processes. If you have a formula you’d like us to create, please email us. If and when we are to say yes, these highly customized orders will be charged as commissioned projects and priced accordingly.

Do you repair cameras?

Unfortunately, NO. We can no longer take on even the most minor repairs. If you need a consult to determine if your new-to-you camera works, we can offer quick instructional sessions for a fee, or we might recommend a workshop.

Can I come in during your hours to have you show me how to use my camera?

We kindly ask that you email to book a time to do this. Our open studio hours are reserved for pick ups and drop offs only, please. Scheduling a time will allow us to focus on you and your needs.